Reminder 1.5.2026

Reminder 11.21.2025

As we continue to investigate the factors contributing to insurance denials, we have identified a high volume of discrepancies between patient-level insurance information and order-level insurance information. Please review and follow the workflows below to ensure accurate and consistent maintenance of insurance data at both levels. This information can also be found on the OP Guide Front Desk Receptionist Table of Contents or by clicking the following link: Fuji 7 - Applying Insurance Changes.docx

Applying Insurance Changes - Fuji 7 - Applying Insurance Changes.mp4

Note: Please verify that the insurance information you are updating is applicable to all open studies before applying any changes.

Applying To All Open Studies:

From the Insurance tab, select the insurance that requires the edit.

Make the necessary edits and click Save.

Go to the Actions dropdown and select Apply To All Open Studies.

This will update all open orders (Any exam status prior to Completed)

Applying Changes for Completed, Final, Cancelled:

Note: You will have to make changes in both the Insurance tab and in the Insurance Carriers window in the order if an exam is in Completed, Final, or Cancelled status.

From the Insurance tab, select the insurance that requires the edit.

Make the necessary edits and click Save.

Go to the Completed, Final, or Cancelled order and click the blue Insurance Carriers link.

In the Order section of the Insurance Carriers screen, remove the original insurance that needed to be updated by clicking the trashcan icon to the left of the insurance name.

In the Patient’s Insurance section; select the updated insurance option and click the arrow to associate the insurance to the order.

Click Update to save the change.